The Opportunity

With over 6,000 EMS-monitored sites and 150 HVAC/R vendors in North America, this nationwide convenience store chain needed an outside partner to step in to manage the EMS program. The objectives were clear:

• Decrease store-generated HVAC tickets through proactive dispatch while maintaining strict corporate standards
• Hold service providers accountable for “first-time fix”
• Hold EMS vendor accountable for quality commissioning practices
• Gather and report on resolution data
• Use technology to apply filter rules to the ~30,000 alarms that are generated daily

The Partnership

The success of this program can be directly attributed to extensive and on-going training of the monitoring team. We have also placed an on-site resource in the client’s office so that corporate requests for information and action can be addressed in real-time.

3 Dimensions of Impact

With this strategy in place, this nationwide chain’s energy management has resulted in bottom-line savings, improved operational efficiencies and continued data insights. The data helped to pinpoint and prioritize projects that provided the most immediate energy and cost savings.

ENGIE is committed to building three dimensions of impact in every customer’s future:
 
 

• Supporting People
  • Increase staff productivity with reliable service expertise and supplier management
• Saving Money
  • Enable preventative savings through data insights and prioritize capital expenditures
• Protecting the Environment
  • Maintain schedules and set points to uphold energy standards across all sites with 24/7 troubleshooting